Return on Relationship: Relationships Are the New Currency: Honor Them, Invest in Them, and Start Measuring Your ROR
Social Media drives engagement, engagement drives loyalty, and loyalty correlates directly to increased sales. Is your company currently focused on gaining brand advocates and building its social media credibility? Do you question whether or not using Facebook, Twitter, or blogs is a worthwhile investment of your time and resources? In "Return on Relationship," Ted Rubin and Kathryn Rose present real world, practical ideas that will help businesses maximize their potential through using community-focused tools on the Internet.
You'll discover why 'That's the way it's always been done' will leave you without any customers. In this book you will also discover: How to Maximize your potential by using the right community-focused tools on the Internet The importance of moving from convince and convert to converse and convert What main problems will keep you from seeing dramatic results How building engaged and responsive communities around your brand will significantly impact your bottom line Whether your business is just starting out or if you've been a leader in your field for years, in Return on Relationship, Ted Rubin and Kathryn Rose give you a guided tour to taking your company to the next level.
How To Look People In The Eye Digitally
In today’s digital world it’s all too easy for us as brands and individuals to let our relationship-building muscles atrophy. We get caught up in a multitasking whirlwind of emails, social updates and text messages where it’s easy to let a connection or a conversation fall through the cracks. We’re super-connected, yet somehow disconnected at the same time. This puts us at risk of losing the very relationships that help us prosper as companies and people.
In How to Look People in the Eye Digitally, Ted re-introduces us to the one-on-one communication skills we’ve forgotten in our rush to new technologies. He shows us how we’ve let social and mobile technologies hold us back, and teaches us new ways to use the people skills we already have to stay connected in an authentic, human way. Through anecdotes from his own experiences as a busy, socially connected executive and single dad, plus examples from brands that are getting it right, Ted inspires new ways to build relationships online that truly grow and prosper.
The Age of Influence: Selling to the Digitally Connected Customer
Whether you’re a parent, an employee, a manager or an executive, you have the power to build and maintain personal and business influence with an ever-widening audience of people. This has many ramifications for the future of sales in the digital age, because the mechanisms by which we expand our personal influence are being created at an exponential rate, giving people the ability to have an effect from anywhere, anytime for any reason.
This book explores that power, and how businesses can take advantage of it by helping their employees become more influential and working with outside influencers. It also explores the roadblocks to building influence, takes a look at some of the companies that are leading the charge, and gives us a peek into the future--explaining how businesses can flip the marketing funnel to leverage this new-found power of influence to attract more digitally connected customers.